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Quality


Committed to delivering high quality services that you can rely on time and time again.
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Our clients have confidence in us because we continuously deliver exceptional quality at every touch point. We invest in the specialist knowledge and experience of our staff. And we offer our panellists excellent incentives and community spirit, helping to create one of the UK's most engaged and responsive panels.

 

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Quality partner


A trusted and reliable adviser. 

We’ve been an independent, pure-play market research provider since 2004. We are members of MRS Fair Data, a Market Research Society (MRS) Accredited Company Partner and GDPR-compliant. We work with the UK’s largest market research providers and only partner with suppliers who share our core quality commitments. We're winners of the MRS Best Data Collection award (2014) and finalists for the MRS Technology Effectiveness (2018) award.

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Quality people and processes


Investing in people. 

Our experienced project managers never over-promise on feasibility and never compromise on quality. 

Our UK-based operations team is hugely experienced and receives ongoing training to ensure their practice incorporates the latest industry innovations and developments.

The team put quality first.  Online survey scripts are rigorously tested.  As a standard, we also include “soft launches” followed by in-depth checks before we inviting the full sample to your survey.

Once fieldwork is close we apply a series of multi-phase data checks, using a combination of smart detection methods to weed out speeding, straight-lining or fraudulent respondents as a standard, so you can be confident that you will receive high-quality data every time.

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Quality Panel


Great panel quality built on three principles.

Great recruitment: We recruit only through high quality partners and our double opt-in recruitment approach limits the risk of professional or fraudulent members joining the panel. All active members are screened for duplication and are flagged and removed accordingly.

Great community spirit: Our OpinionPanel Community site is the heart of our panel; brimming with perceptive and opinionated young people and led by our dedicated community manager, it’s the perfect platform for our panellists to freely express their thoughts on today’s issues. Our members’ engagement makes for a more worldly panel and shines through in your research.

Great rewards: We offer fair & decent rewards and pay out over £40,000 in incentives each month. Treating our community members with respect means faster and higher-quality results for you; we have industry leading response rates, greater survey diligence and a Feefo satisfaction score of 4.7 out of 5. 

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